We UniCredit people are committed to generating value for our customers. As a leading European bank, we are dedicated to the development of the communities in which we live, and to being a great place to work. We aim for excellence and we consistently strive to be easy to deal with. These commitments will allow us to create sustainable value for our shareholders.

 

It underlines the commitment and the involvement of all our colleagues, as opposite to refer to the “company” in general and impersonal terms.

Customer centricity is one of our key pillars; all our projects and initiatives need to be specifically designed to bring it into action.

We want to be a leader, staying alert in order to be able to anticipate and then innovate.

We are strongly rooted in the communities we live in. We are a responsible player, committed to their development. Actions we are taking, like the new organization part of the One4C project, are enablers of this goal, and meant to enhance our closeness to local stakeholders.

We want to attract the best talents and be one of the main Top Employers at international level.

Excellence must be the standard in daily operations as well as when designing innovative products and services.

We want to be easy to deal with for our customers. We want to simplify our relationship with them by being transparent, consistent, and by using a simple language. We want to ensure flawless execution – how we deliver is as important as what we deliver. We want to ensure a smooth, simple, replicable and consistent delivery to put our solutions in the right context.

Ultimately, fulfilling these commitments will allow us to create long-term value for our shareholders.